Last updated: 17 October 2026.
This Privacy Policy explains how the ProClean Solutions website handles information when you read the pages or use the cleaning inquiry form. ProClean Solutions presents information about residential and commercial cleaning services and provides a form so a visitor can prepare a service inquiry.
The website is a set of public pages. It does not create customer accounts, process payments, or run a checkout. The published contact details are a postal address at 47 Dublin Road, Lombardy West, Sandton, Johannesburg, 2090, South Africa, the telephone number +27 72 989 1131, and the email address [email protected]. A company registration number and a separate legal-entity name have not been published. Opening hours have not been published. This policy does not invent those missing details.
Please read this policy with the Terms & Conditions and the Cookie Policy. If a sentence here conflicts with what the contact form actually does, the form behaviour described in this policy is the one that should match the pages.
ProClean Solutions does not operate an account system and does not ask you to create a password. The site does not collect payment card numbers, identity document numbers, or precise location coordinates through a form field.
Information can exist in two different places. First, information you type into the inquiry form is stored in your own browser if you submit the form. Second, technical requests that load fonts, icons and scripts may be received by the third-party hosts named below. This website does not run its own analytics program and does not receive a usage dashboard from those hosts through the pages.
If you complete the inquiry form, you may provide your full name, email address, an optional phone number, a subject and a message. Those fields are the information you choose to type. You should not include information you do not want stored in the browser you are using, and you should not include payment card details.
The form is meant for a cleaning question. It is not a medical form, a job application, or a place to upload identity documents. The form cannot attach files.
The contact form appears on the contact page and on the home page. Both copies use the same fields and the same script. Required fields are name, email address, subject and message. The script checks that the name, subject and message are not blank and that the email address has a basic valid shape.
If the check fails, the page shows an error and does not save the inquiry. If the check succeeds, the page builds a summary, stores it in the browser, and opens your mail application with a message addressed to [email protected]. It then tells you that the mail application should open, that a browser copy was saved, and that you still need to send the email. The page does not tell you that the message has already been received.
Optional inquiry fields are the cleaning service, the property type, a preferred cleaning date and property details. The cleaning service list matches the services described on the site, plus a general option. The property type list covers a house, an apartment, an office, a commercial space, or other.
A preferred date is stored only as text you selected. It is not a reservation, not an arrival time, and not confirmation that anyone is available. Property details are whatever you type about the space. The website does not interpret them into a quotation or a scope of work.
When your browser loads a page, it requests the HTML, CSS, JavaScript and images that belong to this website, and it may request fonts and libraries from the hosts listed in the cookie policy. Those hosts can see technical connection data that is ordinary for a web request, such as an IP address and the address of the page, under their own rules.
The pages do not include a visitor counter, a heat-map, a session replay tool, or a tag manager. Search and filters on the services page run in your browser on the cards already visible. They do not send your search words to ProClean Solutions.
The inquiry script stores summaries in the browser local storage key pcs-inquiries. Local storage is not a cookie, but it is similar browser storage and is described here and in the Cookie Policy. The site scripts do not set a first-party analytics cookie or an advertising cookie.
There is no cookie banner. A banner would imply that the page offers a switch for optional tracking. The pages do not load optional analytics or advertising tags, so there is no such switch to offer. You can still delete site data in your browser.
Information you submit is used on the page to show you the summary you just entered and to keep that summary in the same browser so you can see what you typed. It is not used to build a marketing list. There is no newsletter field.
The website does not use the summary to decide a price, because prices are not displayed. It does not use the summary to score eligibility, grant credit, or assign a cleaner.
A saved summary is a copy in your browser. It is not, by itself, a message that ProClean Solutions has received. The script does not transmit the form to a server operated by this website. It opens your mail application so you can send the inquiry to [email protected]. If you do not send that email, the business does not receive the summary that stayed in the browser. A reply is possible only after an email, a phone call, or a letter actually arrives.
The published delivery method is the mailbox [email protected], together with the telephone number and postal address on the contact page. A reply, if one is sent, would be about the cleaning question you asked. It would not, by itself, confirm a booking or create a contract. The terms explain that limit. The website does not use a separate email-marketing platform to send the inquiry.
Personal information is not required to read the service pages, the cleaning tips, the FAQ, or the policies. Menus, carousels, accordions and the service filter work from scripts loaded with the page. They remember a filter only until you reload the services page. The filter is not written into a profile.
The back-to-top control and the photo windows are interface features. They do not collect a name or an email address.
ProClean Solutions does not sell personal information. The inquiry summary is not shared with a cleaner network, an advertiser, or a data broker by the site script, because the script does not send it anywhere.
The only external sharing that occurs in ordinary browsing is the technical request your browser makes to the font and library hosts named in the Cookie Policy. That is a request for a file, not a transfer of your cleaning inquiry.
To display type, icons and common interface behaviour, pages request files from Google Fonts, the Google font file host, cdnjs (Font Awesome), jsDelivr (Bootstrap Icons and the Bootstrap script) and the jQuery CDN. Those organisations are not cleaning subcontractors. They provide technical files. Their own privacy notices describe their systems.
The website does not use a payment provider, a customer-relationship platform, an email delivery service, or an analytics vendor in the page code. If one is added, this policy has to name it.
The inquiry summary sits in the browser where you submitted the form. Anyone who can use that browser profile may be able to read site data. Do not submit an inquiry on a shared computer if you do not want the summary left there. The pages do not ask for a password and do not offer an account login to protect the summary.
The browser summary is not transmitted by the website script. If you send the email, your mail provider transmits that message under its own security practices. This policy does not describe a server-side security program for a form endpoint, because the form has no receiving server of its own. You should still avoid sending sensitive information that the inquiry does not need, including payment card numbers.
The inquiry summary remains in local storage until you clear site data for this website or the browser removes it. The script does not set an expiry date. If you send the email, a separate copy may sit in your sent mail and in the [email protected] mailbox. This policy does not invent a fixed number of days for that mailbox. No retention period has been published for messages received by email, phone, or post.
Connection logs, if any, kept by a font or script host are controlled by that host. This policy does not state a retention period for those logs, because ProClean Solutions does not operate those logs and has not been given a number to publish.
Depending on where you live, you may have rights to access, correct, or delete personal information a business holds about you, or to object to certain uses. This website is written so that the inquiry content stays on your device. ProClean Solutions may therefore not hold a copy to access, correct, or delete.
If you want the local copy removed, clear site data for this website in your browser. That step is under your control and does not delete an email you already sent. Privacy requests can be sent to [email protected], by phone to +27 72 989 1131, or by post to 47 Dublin Road, Lombardy West, Sandton, Johannesburg, 2090, South Africa. This policy does not name a regulator or a data protection officer, because none has been designated on the site.
You can choose not to use the form. You can read the service pages without entering a name or an email address. You can leave optional fields blank. You can edit the service and subject that a link may have filled in.
You can block or delete cookies and site data in the browser. Blocking third-party files may change fonts, icons, or menu behaviour. It does not close an account, because there is no account. Details are in the Cookie Policy.
Service pages and policies link to other pages on this same website. The pages load technical files from the hosts already named. The contact page may offer a link that opens a map search for the published street address on Google Maps. That link leaves this website and is covered by Google's own terms. The site does not embed a social feed, a review widget, or a payment frame.
If a future page adds an external link, that site will have its own policy. Following an external link, if one is added, would leave this policy. No such destination is required to use the cleaning information that is here now.
The website is aimed at adults who are looking for cleaning information for a home or a workspace. It is not directed at children. The form should be used by a person who can make an inquiry about a property. The site does not knowingly ask children for personal information.
If you believe a child has submitted the form on a device you control, clear the site data for this website. There is no separate child account to delete on a server.
The pages can be opened from different countries. The inquiry summary remains in the browser you used. The site script does not transfer that summary to another country, because it does not transmit it.
Font and library hosts may process the technical request for their files in countries other than yours, under their own policies. This website does not describe those hosts as processors of your cleaning inquiry. The published contact address is in Johannesburg, South Africa. A company registration number is not published, so this policy does not name a registered office that is different from the contact address above.
Contact details are published, and the form opens the visitor's mail application addressed to [email protected]. If analytics are added, or if the form later posts inquiries to a server, this policy will be revised so it stays accurate. The date at the top will change. The new text will replace the text on this page.
Continuing to use the site after an update means you are using the site described in the current text. A previous copy may no longer match the pages. The absence of a payment process and of a booking confirmation is intentional. The published email address is a mailbox you can write to. It is not a checkout and it is not an automatic booking system.
Privacy questions can be emailed to [email protected] or posted to 47 Dublin Road, Lombardy West, Sandton, Johannesburg, 2090, South Africa. You can also call +27 72 989 1131. The contact form can hold a summary in your browser and can open your mail application. The question is received only if you send the email, make the call, or post the letter.
Do not treat a saved browser summary as a request that ProClean Solutions has seen. Send it, or use the phone number or postal address. Related documents are the Terms & Conditions and the Cookie Policy.
This extra note sits with the policy above so the published contacts are easy to find. Postal address: 47 Dublin Road, Lombardy West, Sandton, Johannesburg, 2090, South Africa. Telephone: +27 72 989 1131. Email: [email protected]. A company registration number is not published. Opening hours are not published. The street address is a contact address in Johannesburg. It is not published as a service-area radius, and this policy does not invent one.
The inquiry form keeps a copy in your browser and opens your own mail application. The website does not operate an email server and does not use an email-marketing platform to transmit the form. Your mail provider sends the message if you choose to send it. Until that happens, ProClean Solutions has not received the contents. A phone call and a letter are separate paths to the same published contacts. A reply is about the question you asked. It is not a booking confirmation and it is not a contract. The terms say the same thing.
Local storage under the key pcs-inquiries has no expiry set by the script. You can delete it by clearing site data. That deletion does not remove an email from your sent folder or from the mailbox at [email protected]. This policy does not state a number of days for how long a received email is kept, because no mailbox retention period has been published. Do not send payment card data or identity documents. The form does not need them and has nowhere appropriate to put them.
Technical files may still be requested from Google Fonts, the Google font file host, cdnjs, jsDelivr and the jQuery CDN when you load a page. Those requests are separate from your cleaning inquiry. A map search link, if you use it, opens an external service for the published street address. This website does not receive a location coordinate from that link. There is still no first-party analytics cookie and no advertising cookie, which is why there is still no consent banner.
Privacy requests can be sent to the email address, the phone number, or the postal address above. Please say that the question is about privacy so it can be recognised. This policy does not name a data protection officer or a regulator, because none is designated on the site. If the form later posts data to a server, or if analytics are added, this policy and its date will be updated before those changes are treated as current.
It helps to separate three copies of the same words. The first copy is what you see on the screen after you submit the form. The second copy is the local-storage record in that browser profile. The third copy exists only if you send the email, in which case your mail provider and the mailbox at [email protected] each hold a message. Deleting one copy does not delete the others. Clearing site data removes the first and second only in the sense that the on-screen summary disappears when you leave or reload, and the stored record is removed. It does not reach into an email account.
The form fields are limited on purpose. Name, email address, subject and message are required because a reply needs a person and a topic. Phone, cleaning service, property type, preferred date and property details are optional because a short question can be asked without them. The service list matches the pages on this website, plus a general option. The property list covers a house, an apartment, an office, a commercial space, or other. None of those choices is sent to an advertising profile. Search and filters on the services page also stay in the browser and are not part of the inquiry record unless you type the same words into the form.
Children are not the audience of this site. The pages describe cleaning for homes and workplaces and expect an adult to make an inquiry about a property. If a child uses a browser you control and submits the form, clear site data on that browser. If an email was sent, contact [email protected] and say so. This policy still does not create a customer account to delete, because no account exists.
International visitors can read the pages. The published contact address is in Johannesburg, South Africa. Font and script hosts may process a technical file request in another country under their own notices. Your cleaning inquiry is not included in those file requests. If you send the email, the path that message takes is determined by your mail provider and by the mailbox you addressed, not by a form endpoint on this website. No separate country of registration is published beyond the contact address itself.
A map search link on the contact page opens an external page for the published street address. Using it is optional. This website does not receive your precise location from that link and does not add the link to the inquiry summary. The inquiry summary contains only the fields you filled in, plus the time the browser saved the copy.
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